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Reputation Management Services

Learn More About Customer Surveys

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Review Marketing

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Listings Sync

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Review Monitoring

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Customer Surveys

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Menu Sync

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Listing Management

Extract the customer experience.

Traditional customer surveys lack the ability to measure today’s hyper-connected, mobile-first consumer society. Lengthy surveys are often sent at the wrong time and are rarely engaging for customers, leaving them mostly incomplete. Our surveys are designed to give enterprises the traditional surveys they know, adapted to fit today’s customer-connected journey.

Our surveys allow for open text feedback, which enables customers to submit open-ended responses, enabling you to unearth insights you might not expect. Our surveys are optimized for mobile users because we know that most consumers are completing surveys today via mobile, increasing the probability of survey engagement.

Uncover valuable customer insights.

Your product or service was created for your customers and so it’s important that you provide them with a positive experience. Their feedback is used to understand customer satisfaction, gauge customer needs, and understand problems with your products or services.

Customer surveys are an essential aspect of sustainability and growth for your business. You want to know everything that your customer is willing to divulge about their experience because their feedback is what determines some of the most important decisions for your business moving forward.

Types of surveys.

Customer Satisfaction Surveys

Customer satisfaction surveys are great ways to better understand your relationship with your customers. Be sure to remind your customers that you value their service.

Employee Surveys

Employee surveys help you to understand what your employees are thinking, what makes them frustrated, and what needs to be done to to keep them engaged.

Market Research Surveys

Growing businesses need to understand the markets they’re venturing into. Use market research surveys to determined important information like demographics, hobbies, or age.

Product Feedback Surveys

You need to know what your customers think about your products in order to uncover valuable insights and figure out how to improve the next round.

Opinion Polls

Need to understand what specific demographics think about something? Or quick feedback from a specific audience? We create opinion polls to give you the answers you need.

Our job is to help you get authentic reviews.

Our Reputation One review management platform collects customer reviews in real-time so you can respond to customer reviews immediately, monitor the conversation surrounding your brand, and use reviews to market your reputation.

Not only do you get your own reputation manager who does everything for you, but we also give you access to your own reputation dashboard so you can monitor your ratings & reviews across all the review sites relevant to your industry.

Customer surveys broken down by frequently asked questions.

What are customer surveys in marketing?

Customer surveys are a way to get feedback from your customers and may help you better understand their motives. This type of information can help you investigate your customers’ satisfaction, engagement, research the market, and measure expectations.

Why are customer surveys important in digital marketing?

Customer satisfaction surveys take the guesswork out of customer impressions and allow companies to see the unfiltered opinions, whether they’re good or not-so-good. These in-depth data points provide important information for improving products and services.

How can I find good customer survey services near me?

You’ve just found them. Aelieve Digital Marketing and our team of first-rate marketers will help you craft comprehensive and accessible customer surveys that can deliver actionable insights from your customer base. Touch base with us today!

Studies have shown that Reputation Management makes up 40% of Google's algorithm, reviews make up 25% and accurate listings make up 15%.
Ryan Toth
Owner • Aelieve Digital Marketing
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Reputation Management

Customer Surveys

Reputation management is the practice of managing how people perceive your company, including responding to threats and boosting relations. Learn about Customer Surveys below.
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Monitor how potential customers are responding to your brand online.
Reputation management breakdown.
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What is reputation management?

Reputation management is the practice of managing how people perceive your company, including responding to threats and boosting relations. Brands should monitor how others are talking about them and their products, respond to any threats, and seize opportunities to improve their reputation.

Why is reputation management important?

Online reputation management is an important tool to use when you want to perform the necessary changes and improvements to your company’s offerings. It’s all about knowing what customers like or don’t like about your products or services. When you know this information, you have the opportunity to change the things that may be driving away potential buyers.

How can I find good reputation management services near me?

You’re closer than you think.  Aelieve Digital Marketing provides you with a core of graphic designers who will fashion a whole new look for your business.  Contact Aelieve today! 

Our Industries & Verticals
We have reputation expertise both across and within many industries.
Banking & Financial
Business Coaching
Energy & Utilities
Fishing Charters
Food & Beverage
Government & Politics
Home Services
Hotels & Event Centers
Industrial & Manufacturing
Law Firms
Professional Services
Real Estate
Solar Power
Frequently asked questions

Yes, it is possible, though not in all cases.  Cases like fake customer reviews, false or misleading press releases and inaccurate blog posts are all possible to get removed.

No.  It’s against our values and company morals to write new online reviews for clients.

We follow reputation management best practices which leads us to never recommend doing so.  This sends a wrong message to Google that the review might be fake which can lead to penalizations from Google. The best strategy is to present your customers with multiple review platforms to choose from which allows them to choose a platform they are the most comfortable using.

Different digital marketing agencies have different strategies and methods for getting more online reviews. We offer review generation services that will leverage online review management software to increase your online reviews.

The right agency for reputation management will work closely with you to devise a custom plan tailored to your business.  You will also want to look for a reputation management agency that provides you with a review management dashboard that allows you to view, respond, monitor and generate reviews all in one spot.

Absolutely. The software used by agency A will be different than the software used by agency B.  Partner with a reputation management agency that has a software with flexible targeting, facilitates listing sync with over 100 online directories, and allows for real-time monitoring. Aelieve’s reputation management software boasts all these functionalities.

Your Marketing Visionary is available to you with any questions you may have.  You can contact them via email, phone number or through their appointment link on their team page. Please allow for a 24 hour response time as sometimes, just like you, we are busy bees!