Plans & Pricing

Plans & Pricing

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Service Level Agreement (SLA)

What is Service Level Agreement (SLA)

Definition

A service-level agreement is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.
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SLAs are important because they set the tone for the relationship between the parties and will govern if and when things break down.

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